Adding a Delegated Shared Mailbox in Outlook

Introduction

Adding a delegated shared mailbox in Outlook allows multiple users to access and manage a shared mailbox. This can be useful for teams that need to handle customer service emails, manage a shared calendar, or collaborate on email responses. Below are the steps to add a delegated shared mailbox in Outlook.

Steps to Add a Delegated Shared Mailbox

Step 1: Open Outlook

Launch the Outlook application on your computer.

Step 2: Go to Account Settings

Click on the 'File' tab in the top-left corner. For Mac, press "Cmd ," or click on "Outlook" at the top left, then click "Settings"
Select 'Account Settings' from the drop-down menu.
Click on 'Account Settings' again in the submenu.

Step 3: Add the Shared Mailbox

In the 'Account Settings' window, go to the 'Email' tab.
Select your email account and click on 'Change'.
Click on 'More Settings' in the new window that appears.
Go to the 'Advanced' tab.
Click on 'Add' under the 'Mailboxes' section.
Enter the name or email address of the shared mailbox and click 'OK'.

Step 4: Confirm and Finish

Click 'Apply' and then 'OK' to close the 'More Settings' window.
Click 'Next' and then 'Finish' in the 'Change Account' window.
Restart Outlook to see the shared mailbox in your folder list.

Conclusion

By following these steps, you can successfully add a delegated shared mailbox in Outlook. This will enable you and your team to manage emails more efficiently and collaborate effectively.