Nothing happens when attempting to launch the database view

If you experience any of the following:

The "starting" window of Citrix will hang then disappear before the database view launches
A black box appears when launching the database view but the application never loads
Nothing happens when attempting to launch the database view

Rather than using Task Manager (Windows PC) to end Citrix and related processes, or rebooting your machine, follow the steps below to close your session immediately. 

Before disconnecting your session, ensure that you don't have any files open from the public cloud files folder. Open files can hold open the connection and prevent the session from being terminated.

To disconnect your session from The Raiser's Edge NXT in the public cloud environment:

In the RE NXT web view, click the Databases icon > Database options.
This will load to the Sessions tab, which lists any servers your account is actively connected to.
If a Citrix session(s) appears, click Terminate my sessions.

Note: The process to terminate the sessions may take a minute and the page will refresh when it completes.

Now you can attempt to open the database view again.

To disconnect your session from The Financial Edge NXT in the public cloud environment:

In the FE NXT web view, click the Database icon > Database Options.
In the Database Options page, the Session Information tile lists any servers your account is actively connected to.
If a Citrix session(s) appears, click Terminate Session.

Note: The process to terminate the sessions may take a minute and the page will refresh when it completes.

Now you can attempt to open the database view again.